Frequently asked questions
You have most likely turned off notifications on your mobile.
Open the BankID app and turn on notifications by tapping the message on the home screen.
You will then receive a shortcut into the app each time you need to approve an enquiry.
You must select BankID (not BankID on mobile) when you need to log in with the app.
If you are logging in with the BankID app for the first time, you must select the app as your method.
Click on "Select another BankID" below the field for the one-time verification code.
Select the desired code app from the list.
This choice will be remembered for next time.
Continue and follow the instructions on your mobile.
You can easily transfer the BankID app to your new phone.
Download the BankID app on your new phone.
Activate the BankID app on your new phone with your passport or Norwegian ID card.
Now the BankID app is ready to use on your new phone.
BankID app
I have problems with:
Forgotten my personal password
If you have other login options besides BankID, you can log in to the online bank and receive a one-time password by SMS.
Before you log in, you can check out this guide:
Log in to the online bank.
Go to "Settings" and select "BankID".
Click on "New password" and follow the steps.
If you do not have other login options, you can contact us on 915 04800 and we will help you.
BankID is blocked
If you have your four-digit personal code, you can log in to the online bank by using the "Without BankID" method.
Go to "Settings" and select "BankID".
Click on "New password" and follow the steps.
If you are unable to log in, you can contact us on 915 04800 and we will help you.
Problems with the password
The code device is blocked
If you can log in to the online bank, we can help you via chat. You can also contact us on 915 04800.
The code device is lost or out of battery
You can order a new code device by logging in to the online bank and starting a chat with us, or by using our order form.
If you cannot log in, you can contact us on 915 04800 and we will help you.
The old code device will stop working shortly after you have ordered a new one. Old code devices can be disposed of as electronic waste.
Problems with the code device
BankID
I have problems with:
Personal code
If you have forgotten your personal code and are able to log in to the online bank in another way, you can create a new personal code yourself.
Log in to the online bank using the link below.
Create a new personal code and confirm the change.
Your new personal code is ready to use after the next login.
If you cannot log in, you can call us on 915 04800 and we will help you.
The code device is blocked
If you manage to log in to the online bank, we can help you via chat. You can also contact us on 915 04800.
The code device is lost or out of battery
You can order a new code device by logging in to the online bank and starting a chat with us, or by using our order form.
If you cannot log in, you can contact us on 915 04800 and we will help you.
The old code device will stop working shortly after you have ordered a new one. Old code devices can be disposed of as electronic waste.
Problems with the code device
Without BankID
I have problems with:
Logged in before
What are you trying to log in with?
Never logged in before
You must have an online banking agreement to log in.
In the online bank, you get a complete overview of your finances, and you can carry out banking services quickly and easily. When you order an online banking agreement, you also get access to our mobile banking app.
There may be several reasons why you cannot log in. Have you:
Your personal BankID password can be changed in two ways:
1. In the BankID app using ID verification. See instructions.
2. In the online bank by logging in with your personal code and code device. You will then receive a one-time password by SMS and can then create a new personal password.
How to create a new personal password for BankID in the online bank. 2:13 min.
If you need help changing your personal password, contact us on 915 04800 and we will help you.
If you suspect that someone has gained access to your BankID password, you should change the password immediately.
You can do this by logging in to the online bank, then selecting Settings – BankID – New password.
There you can also block your BankID if you suspect that someone has taken control of it.
If you need immediate help blocking your BankID, you can call us on 915 04800 and we will help you.
Block cards in the online bank
Go to "Everyday banking and loans" and select "Block or open card".
Find the card you wish to block, click on "Shortcuts" and select "Block card".
Confirm by clicking on "Block card".
Block cards in the mobile bank
Go to "Me" and select "Cards".
Tap on the card you wish to block.
Confirm by tapping the button to the right of Block card.
Block cards
If your card is lost, it must be blocked immediately.
You can block the card yourself in the online bank or mobile bank. Alternatively, you can start a chat with us or call us on 915 04800.
Replace existing card in the online bank
Go to the tab Everyday banking and loans.
Under the column Cards You select Order card.
Press Replace bank card And find the card you wish to replace.
Click on Shortcuts And select replace card.
Read the information and confirm by clicking Replace card.
You will normally receive your new bank card within a week.
You can continue to use your current card until you start using the new one. You will keep the same PIN.
See step-by-step guidance for replacing a card in the online bank here.
Order a new card in the online bank
Go to "Everyday banking and loans" and select "Order card".
Select what you wish to order from the list.
Follow the steps and confirm the order.
Order or replace a card in the online bank
Replace card in mobile banking app
Go to "Me", select "Cards" and tap "Order new card".
Find the card you wish to replace, tap 'Shortcuts' and select 'Replace card'.
Read through the information and confirm by clicking 'Replace card'.
You will normally receive your new bank card within a week.
You can continue to use your current card until you start using the new one. You will keep the same PIN code.
Order or replace card
You can replace your card when logged in to the online bank or mobile banking app.
In the online bank you can also order an additional bank card or a bank card for an account you do not have a card for yet.
If your card is about to expire, you do not need to do anything. We automatically send a new card by post well before the expiry date.
You can easily block and order a new card in the online bank and mobile banking app.
I want to:
Information you need to send a payment
Recipient's account, name and address
Europe and some other countries require IBAN, See which countries require IBAN.
Currency you wish to pay in.
For amounts over NOK 100,000: see information Currency Register.
The sender uses your IBAN number. Find your IBAN number.
The sender must use DNB's BIC/SWIFT: DNBANOKKXXX.
Name and address for your account.
From other countries, more information may be required.
Contact us for assistance.
You can find your own IBAN number on your account statement, in the online bank under Account terms and conditions or by using The IBAN calculator.
The bank's address is: DNB Bank ASA, Dronning Eufemias gate 30, 0191 Oslo.
In the online bank you can make payments abroad.
You can reactivate the payment when logged in to the online bank
Log in using the link below.
Go to Everyday banking and loans and select Payment overview.
A payment leaving the account can be stopped for various reasons.
The most common reasons are:
- Insufficient funds in the account at the time the payment was due to be debited from the account
- The maximum amount on the AvtaleGiro agreement is lower than the amount due and must be increased for the payment to be debited from your account.
You can reactivate the payment when logged in to the online bank.
It is easy to become a customer or switch your bank to us.
It is easy to become a customer or switch your bank to us.
Shortcuts
Useful links
DNB Status
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Simple everyday banking
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Complaints and claims
Do you have something you wish to complain about or make a claim on?
Terms and conditions
Here you will find the current terms and conditions for our products and services.
Would you like to speak to us?
We can help you with questions regarding everyday banking, insurance, loans and pensions.
Speak to an adviser
You can speak to our advisers by phone during the customer service center’s opening hours and get help with your questions.
Chat with Aino
Aino answers questions 24 hours a day.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to chat with an adviser during the customer service centre’s opening hours.