Question 1

Can I throw out the code device when I get BankID app?

Accepted Answer

No, don’t throw out the code device even though you can now use the BankID app. You can get by with the app on a daily basis, but it’s still a good idea to keep the code device as a back-up. You may need the code device if you need to activate the Bank ID app again or if you lose your mobile phone for example.

Question 2

Can I use the BankID app on multiple devices?

Accepted Answer

You can only have the BankID app activated on one device at a time. If you have a new phone, the app needs to be reactivated.

See how to get started with the app

Question 3

How do I move the BankID app to a new phone?

Accepted Answer

To activate the BankID app on a new phone, you need to download it on the new device, then activate it again. We recommend you deleted the app from the old device before starting activation on a new phone.

See how to get started with the app

Question 4

What should I do if the activation of the BankID app fails?

Accepted Answer

If you have BankID from another bank, this bank may not be offering the app yet.

List of banks that offer BankID app.

Question 5

My BankID is blocked because of the wrong password entered too many times, what should I do?

Accepted Answer

If you have your four-digit personal code and code device, you can log in to the online bank using the login method. Without BankID. Click on Settings, then Change personal password and click on New password and follow the steps.

Can’t log in? Contact us on 915 04800 and we’ll help you.

Question 6

How do I move my BankID app from another bank to DNB?

Accepted Answer

To move the BankID app from another bank, you must first delete the app on your phone. Then download it again and activate it with BankID from DNB when you are asked which bank you want to connect the app to. 

Note! If you experience persistent errors after having deleted the BankID app on your phone, it may still be connected to your BankID with the other bank. Therefore, contact the other bank so they can delete this in their systems as well.

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