Phishing
Avoid fake messages and emails
Never disclose your BankID, password or other sensitive information.
What is phishing?
Phishing (fishing for personal information) is a common method fraudsters use to trick people into disclosing information such as usernames, passwords, credit card numbers and other sensitive details.
How to identify phishing attempts
- Check the sender's email address. Most reputable companies have their own email addresses, not web-based email clients that anyone can use.
- Examine links to avoid ending up on fake websites. There are various methods to do this, but on a PC you can hover your mouse pointer over links and buttons to see where they lead before clicking on them.
- Poor language in the message is a common feature. Look for spelling errors and unusual word choices.
- Generic language: because the message is often sent to a large number of recipients, generic language is typically used that does not address you particularly well.
- Attachments that must be opened. If you do not trust the sender, do not open attachments.
- The sender demands urgent action, for example because you must prevent someone from accessing your account or because your BankID is blocked and must be reopened.
- In doubt? Contact the company via their website, not by clicking on a link you have received.
Have you received a fake email or SMS?
It is not uncommon to be at risk of phishing attempts. Many of the attacks are automated, so that they can reach as many people as possible. Here are some tips for you if you have received a phishing attempt.
If you have received an email/SMS, but have not clicked on a link
Delete the email or SMS without clicking on the link. Ignore the content. As long as you follow this advice, you are safe.
If you have received an email/SMS and clicked on a link
There is a risk that you have been exposed to a cyber attack. It is not enough to delete any programmes that have been downloaded as a result of this. You must also reset to factory settings. If you are unsure how to do this, you should contact someone knowledgeable who offers technical support, for example where you bought your phone or PC.
If you have clicked on a link and logged in or provided information
Contact us if you suspect that you have been deceived. Remember that you can also block your card in online and mobile banking, or by calling us on 915 04800.