Help with payments
You’ll find answers to your questions about incoming payments, file transfers and payment solutions here
incoming payments in Norway
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Still having problems
If you’re not downloading the OCR files manually in the online bank or are still having problems, you can call us on 915 04800 or start a chat in the corporate online bank.
Re-order OCR files
You can easily download an OCR file again under File Transfer - Order Files.
Check that you’re on the ‘OCR files’ tab, select period, click ‘Search’, tick the files you want to order and click ‘Order files’.
You can now download the files you’ve ordered in the normal way under ‘File transfer’ – ‘Get files’.
Nets’ Archive
With Nets’ Archive, you can search for vouchers for payments which, for example, have come in with the wrong KID (Customer ID) number.
For more information about Nets Archive please contact the customer service at +47 915 04800.
Can’t get access?
If you start a chat from the corporate online bank, we’ll set it up for you.
OCR (KID number (customer ID)) incoming payments
Payments with a KID number (customer ID) do not use vouchers in the online bank. All information about KID incoming payments are sent in an OCR file which is read into the accounting system for automatic updating.
If not all KID number (customer ID) incoming payments in an OCR file/total post are read into the accounting system, it is most likely that the wrong KID number (customer ID) was entered against the payment.
You will need to open the file manually in your accounting system to find the payment details which you can use to find the sender in Nets Archive.
How incoming payments work with banking integration (3:40 mins, Norwegian)
Read also:
Incoming payments from abroad
If it concerns an incoming payment from abroad, it can take up to 10 working days.
You can get advance notice of what is on its way in to your accounts from abroad under Account – Incoming payments - Incoming SWIFT.
Note: Please note that incoming payments can be stopped or recalled by the paying bank. We therefore reserve the right for individual payments not being finally credited or having to be reversed.
Awaiting an incoming payment
An incoming payment from a Norwegian account normally takes 1-3 working days before it’s registered in your account.
If the incoming payment is registered, you will find it under Account - Recent transactions/New Account information.
No payment received
If you haven’t received a payment, get in touch with the person or entity who’s paying you. Ask them to check that the payment has been made, and if necessary, you can ask them for a receipt for the outgoing payment.
If you’re waiting for money from DNB, you can call us on +47 915 04800 or log in and start a chat from the online bank.
If the payment has only been reserved, you’ll have to wait until it’s posted, normally the next working day.
The payment must be posted in your account before you can see information about the sender. You can then see this in the corporate online account by clicking Account - Incoming payments.
Select the one that applies:
Incoming payment vouchers
You’ll find incoming payment vouchers in the corporate online bank under the tab ‘Payments’ – ‘Incoming payments’. Here you can select the period and click ‘Search’.
You’ll also find vouchers for both incoming and outgoing payments under ‘New account information’/‘Recent transactions’ in the corporate online bank.
Is it regarding an incoming payment with KID number?
If all incoming payments with KID number in a sum post are not read into the accounting system, it’s most likely that the wrong KID number was entered against the payment.
You’ll need to open the file manually in your accounting program to find the payment details which you can use to find the sender in Nets’ Archive.
How incoming payments work with banking integration (3:40 mins, Norwegian)
Outgoing payment vouchers
You will find the outgoing payment voucher in the corporate online bank under Payments – Payment overview - History. Click on the magnifying glass when you have searched for a payment.
If you want to search within a date range, or use multiple search criteria, you can click on ‘Advanced search’.
You will also find vouchers for both incoming and outgoing payments under New Account information/Recent transactions.
Has the account or online bank been closed?
If the account, online bank or customer account has been closed you’ll need call us on +47 915 04800 to retrieve documentation.
Bank statements
You’ll find account statements in the corporate online bank under Account – Account statement.
You’ll find account statements by clicking on the information button (i) in the top right-hand corner of the online bank and select ‘Archive’. Here you’ll find documentation going back up to 10 years.
Can’t find your account statements?
This may be because you don’t have access to the account. The administrator in the corporate online bank can assign privileges to an account.
Find out how to assign privileges
Card transactions
When using cards, your purchase receipt is the voucher. The bank only has access to the description text.
You will find the description under Account - Recent transactions/New Account information.
If you’d like an overview of card usage, a separate corporate card statement overview is produced at the end of each month. You’ll find this under Account – Account statements.
I can’t find the year-end statement
There may be several reasons why you cannot find year-end statements:
- Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year. This also shows the balance and earned interest in the same way as the year-end statement.
- For customers with account systems, only year-end statements for MCA and GCA accounts are produced. This means that no year-end statements are produced for operating accounts related to the account system.
- If you cannot find the year-end statement you can get in contact with your administrator. You can see who your administrator is on the right hand side of the online bank’s home page.
Year-end account statement
How to:
Click on the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Account statement/Year-end statement
Select account number, period and click Search
In the archive you’ll find year-end statements going back 10 years.
Loans in DNB Finance
An administrator can download year-end statements under Year-end statements. These year-end statements become available in the archive during week 4.
Foreign currency loan/Margin-based loan
An administrator can download year-end statements under Year-end statements. These year-end statements become available in the archive during week 2.
Annual loan statement
Only administrators in the corporate online bank can retrieve annual loan statements. You can see who your administrator is on the right of the corporate online bank’s home page.
How to:
Click the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Year-end statement (not Statement/Year-end statement)
Select the organisation number, period and click Search
In the archive you’ll find year-end statements going back 10 years.
Credit cards - DNB Corporate Mastercard
Year-end statements are only produced for cardholders with personal liability and who have activated the partial payment option. The year-end statement is sent to the cardholder by regular post.
If you have any questions, get in contact with DNB Corporate Mastercard on tel: 21015001 or email: kundeservice@corporatemastercard.no
Defined-contribution pension/occupational pension - DNB Liv
Information is retrieved from the customer portal to DNB Liv via Other services - Pension and personnel insurance - Administer agreements. These year-end statements become available during week 4.
How to do it:
Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.
Select desired format and date range
Click Create report
NB! The portal is only available to holders of pensions or personnel insurance with us. If you have any questions or if you don’t have access you can contact DNB Liv on 915 04800 (08:00-18:00)
Factoring
The year-end statement for factoring is sent by regular post and is not available in the online bank.
Equity trading service/Euronext Securities Oslo (VPS)
All users can download the year-end statement under Other services - Investor services - Mailbox. These year-end statements will be available in the archive during week 8.
Do you not have access?
Mutual funds
. These year-end statements become available in the archive during week 3.
How to:
Click on the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Year-end statement (not Statement/Year-end statement)
Select the organisation number, period and click Search
NB! The year-end statement is only available for administrators. You can see who the administrator is on the right side of the online bank’s home page.
If the statements are not shown here, they will be sent by regular post as so