Help with the corporate online bank

If you have administrator access in the internet bank, you can create new users yourself.

You’ll see who is an administrator on the right of the corporate online bank’s home page.

Add a user who is not certified?

If the user you’re trying to add is not legitimated in DNB, you’ll get an error message saying “This person hasn’t been identified at DNB”. If so, the person in question must be identified with us before a new user can be created.

Follow status:

Normal user is added automatically, you add an administrator or ordering requires a signature, you can follow the status under ‘Ongoing processes’.

First you need to add the person as an ordinary user, see “Add new user” above.

Tip! If you don’t know the user ID of the user you want to change, you’ll find a list of users by going to ‘Administration’ - ‘Privileges’ - ‘Manage users’.

Administrators in the online bank can delete a user in the online bank:

1. Go to the menu option ‘Administration’ and select ‘New, Change, Delete User’
2. select ‘Delete user’;
3. Enter the user ID for the user you want to delete and click ‘Continue’
4. Confirm deletion by completing the form

Remember to check whether the user to be deleted also has a corporate card. Overview can be found in the online bank by clicking on the Administration - Manage - Card tab. If the card is to be closed, you can contact us by chat/email in the online bank, or by calling +47 915 04800 and we will help you.

To delete an administrator in the online bank:

1. Go to the menu option ‘Administration’ and select ‘New, Change, Delete User’
2. Select ‘I want to delete or change an administrator (requires signature)’. Click "Continue".
3. Then enter the contact address of the company and contact information for the contact person. Select "next".
4. In the drop-down menu, you’ll get three options. Select “delete user” Enter either the national identity number of the user or the user ID they have entered in the online bank. Enter the first name and last name of the user.
5. Changing the administrator requires signing in accordance with the certificate of registration. This can be signed with BankID.
6. Check that you have read and accepted the terms and click "Next." A summary will be sent to your email. The agreement is then sent for signing, normally within one business day.

Remember! Check if the user to be deleted also has a corporate card. The administrator in the online bank finds an overview of who has cards by clicking on the tab Administration - Manage - Card. If the card is to be closed, the administrator/CEO or procurist can contact us by chat/email in the online bank, or by calling +47 915 04800 and we will help you.

If you want to add someone who doesn’t have a Norwegian national identity number or temporary social security number (D-number), we need you to do the following:

2. Return the form to us:

You can choose whether to send it in by email or by regular post

• Email: Click ‘Send email’ on the right side of the home page in the corporate online bank
• Regular post:
  DNB Bank ASAOperations AccountPO Box 1600 Sentrum0021 Oslo, Norway

In the corporate online bank, we have three different roles. Note that a person can have several roles in combination.

• Administrator: Can create users and administrators, assign rights and order new services for the company.
• Orderer: Can order new services and accounts for the company.
• User: Has read-only access and can be assigned more rights by an administrator.

Tips! Only administrators can add users in the corporate internet bank.

You’ll see who is an administrator on the right of the corporate online bank’s home page.

When logged in to the online bank, administrators can share rights with other users in the accounts.

Tip! If you’re not able to change the rights for a user, check if ‘All users - All accesses’ is ticked. It should no be ticked.

To change this, go to ‘Administration’ - ‘Privileges’ - ‘Manage users’. Remove the tick from ‘All users - All accesses’ and click ‘Save’.

When this tick is removed, you can assign rights to users.

Authorisation is required to give or receive access to another company’s account.

You can choose whether to only give access to accounts, whether the account can be charged in another online bank and whether the proxy holder can order services and products.

eSigning is sent out after one working day. The authorisation is ready one working day after the signing is complete.

Tips! If you need to provide authorisation but don’t have corporate online banking, the other party must order this from their online bank.

You’ll find the account information via the home page or by going via the menu option Account – New Account Information

You must actively run a search to retrieve information. Select the period you want information about and click Search.

To check multiple accounts at the same time, select Account – New account overview

You’ll find statements by going into the menu option Account – Account statement

Here you’ll also find year-end statements and corporate card summaries

From the menu option Payments you can choose from several payment types. For example, domestic payments, international payments and internal transfers

All payments in the internet bank must be approved. This can be done immediately by clicking Register and authorise.

If you click on the Registerbutton the payment will need to be authorised later before it’s paid

You’ll find outgoing payments by selecting the menu option Payments and Payment overview. Here you can search by due date or history

• Due date will show payments that have not been made.
• History will show payments that have been made or have been cancelled.

Remember to click ‘Search’ to bring up the payments

If you need more accounts you can open an ordinary corporate account, tax withholding account, investment account and other types of accounts directly in the corporate internet bank. You will get access to the accounts immediately.

You can also order other products and services directly when you’re logged in to the online bank

NB: Only a user with orderer rights can open an account