Help with cards
This is where you’ll find answers to frequently asked questions and other useful tips on cards and PIN codes.
Many people have questions about
Block cards in the online bank
Log in using the link below.
Find the card you want to block, click on “Shortcuts” and select “Block cards”.
Confirm by clicking on “Block cards”.
Block cards in the mobile bank
Go to “Me” and select “Cards”.
Click on the card you want to block.
Confirm by pressing the button to the right of Block cards.
Block cards
If your card is lost, it must be blocked immediately.
You can block and replace your card in the online or mobile banking app. Alternatively, you can start a chat with us, or call us on +47 915 04800.
Unblock a blocked card in the online bank
Log in using the link below.
Find the card you want to open, click on “Shortcuts” and select “Unblock card”.
Confirm by clicking on “Unblock card”.
Unblock a blocked card in the mobile banking app
Go to “Me” and select “Cards”.
Click on the card you want to unblock.
Click the button to the right of Block cards.
Unblock a blocked card
If you have found your card, you can unblock it in the online bank or mobile banking app.
Please note that it is not possible to unblock a card that has been block due to a theft or complaint. If you have already ordered a new card, it is not possible to remove the block.
You can block or unblock your card in the online bank or mobile banking app.
If you have renewed your card, you can see the status of your order in the mobile banking app.
Click on “Me” ➡ “Card” and select the relevant card.
Your card is valid until the last day of the expiry month stated on the card.
For example, an expiry date of 08/22 means you can use the card until 31.08.22 inclusive.
We will automatically send out a new card well in advance of this date, and you should have received the card at least 30 days before.
If you haven’t received your card in time, you can log in to the online bank and start a new chat, and an adviser will help you.
If you have ordered a new debit card yourself, you will normally receive the card within one to two weeks. You can use your old card until you start using the new one.
Replace existing cards in the online bank
Log in using the link below.
Find the card you want to replace.
Click on “Shortcuts” and select replace card.
Read the information and confirm by clicking “Replace card”.
You will normally receive a new debit card within a week.
You can use your old card until you start using the new one. You keep the same PIN code.
Order a new card in the online bank
Go to “Everyday banking and loans” and select “Order card”.
Choose what you want to order from the list.
Follow the steps and confirm the order.
Order or replace cards in the online bank
Replace cards in the mobile banking app
Log in to the mobile banking app.
Go to “Me”, select “Cards” and press “Order new card”.
Find the card you want to replace, click “Shortcuts” and select “Replace card”.
Read the information and confirm by clicking "Replace card".
You will normally receive a new debit card within a week.
You can use your old card until you start using the new one. You keep the same PIN code.
You can replace your card in the online bank or mobile banking app.
In the online bank you can also order an extra debit card or a debit card for an account you haven’t had a card for before.
If your card expires soon, you do not need to do anything. We automatically send a new card in the post well in advance of the expiry date.
View PIN in online bank
Log in using the link below.
Select the card you want to show the PIN code for.
Fill in the requested information and confirm with BankID.
The PIN code is shown for 30 seconds.
View PIN in mobile bank
Log in to the mobile banking app.
Go to “Me”, select “Cards”, and click “Show PIN code for card”.
Find the card you want to show the PIN code for, press “Shortcuts” and select “Show PIN code”.
Fill in the requested information and confirm with BankID.
The PIN code is shown for 30 seconds.
The card’s PIN can be found in the child’s online bank by going to Everyday banking and loans – Show PIN.
Don’t have access to the online bank? Call us on +47 915 04800 or log in and start a new chat in the online bank, and we’ll provide further assistance.
You’ll find your PIN code logged in to the online bank or mobile bank.
If your debit card has been blocked because you have entered your PIN code four times incorrectly, you must wait at least 24 hours before you try to use your card again.
If you have had your Mastercard temporarily blocked due to entering the wrong PIN code, you must contact us.
Make an additional payment on your Mastercard in the online bank
Go to “Everyday banking and loans” and select “My loans and credit cards”.
Click on the cogwheel next to your Mastercard and choose “Extra payment”.
Enter the desired amount and confirm the transfer.
Make an additional payment on your Mastercard in the mobile bank
Log in to the mobile banking app.
Tap on your Mastercard in the account summary.
Tap “Additional payment”.
Enter the desired amount and confirm the transfer.
You can make an additional payment on your Mastercard when you’re logged in to the online bank or mobile bank.
If you have an unknown transaction on your card, it is important that you block the card first. You can block your card yourself in the online bank or mo