Question 1

Balance and transactions

Accepted Answer

The keyword you send as a text message to 04800

S

Question 2

Balance of all accounts*

Accepted Answer

The keyword you send as a text message to 04800

K (or KONTOOVERSIKT (ACCOUNT SUMMARY))*

Question 3

Balance and transactions on Mastercard

Accepted Answer

The keyword you send as a text message to 04800

S

Question 4

Transfer between own accounts

Accepted Answer

The keyword you send as a text message to 04800

O

Question 5

Transfer the selected amount between two agreed accounts

Accepted Answer

The keyword you send as a text message to 04800

O (or OVERFØR (TRANSFER))

Question 6

Transfer from Mastercard to account

Accepted Answer

The keyword you send as A text message to 04800 O

Question 7

Pay family or friends

Accepted Answer

The keyword you send as a text message to 04800

PAY

Question 8

Total mutual fund holdings

Accepted Answer

The keyword you send as a text message to 04800 FOND

Question 9

Information on received non-processed eFaktura (eInvoice)

Accepted Answer

The keyword you send as a text message to 04800 EFAKTURA

Question 10

Information on received electronic invoice

Accepted Answer

Digipost and eFaktura (eInvoice).

The keyword you send as a text message to 04800 FAKTURA

Question 11

Approve unprocessed electronic invoice

Accepted Answer

Digipost and eFaktura (eInvoice).

The keyword you send as a text message to 04800 GODKJENN

Question 12

Payments due

Accepted Answer

The keyword you send as a text message to 04800 BO (or BETALINGSOVERSIKT (PAYMENT OVERVIEW))

Question 13

Information about keywords

Accepted Answer

The keyword you send as a text message to 04800

HELP

Question 14

Contact information

Accepted Answer

The keyword you send as a text message to 04800 KONTAKT (CONTACT)

Question 15

Deactivate all notifications by text message

Accepted Answer

The keyword you send as a text message to 04800

STOP

Question 16

Balance over/below chosen limit

Accepted Answer

Get a text message when the available balance on the account has passed a chosen limit.

Question 17

Insufficient funds in account

Accepted Answer

Receive a text message when there are insufficient funds in the selected account.

Question 18

Salary, social security and pension into account

Accepted Answer

Get a text message when your salary, social security payment or pension goes into your account.

Question 19

Money out of account

Accepted Answer

Get a text message when a loan payment is deducted from your account.

Get a text message when an international payment is charged to your account.

Question 20

Use of Mastercard

Accepted Answer

Get a text message when your Mastercard is used in Norway and/or abroad.

Question 21

Use of debit card

Accepted Answer

Get a text message when your Visa/BankAxept is used in Norway and/or abroad.

Question 22

Digipost and eFaktura (eInvoice).

Accepted Answer

Get a text message or email when an unprocessed eFaktura (eInvoice) is received in the online bank, or get a text message when an unprocessed Digipost invoice is received.

Question 23

Messages received in the online bank inbox

Accepted Answer

You’ll find the inbox in the desktop version of the online bank. Log in and click on the green information icon at the top right of the page.

Get a text message or email when you have received a message in your online bank inbox about:

Incoming and outgoing payments
A statement being received
Interest rate change on loans
Contract notes for share sales
Payments that have not been made

Question 24

Notification by text or email

Accepted Answer

In some cases, you can choose whether to receive the notification by text message or email. You can choose to activate the online bank notification.

Question 25

How do you set-up/cancel text message services?

Accepted Answer

To cancel text message services, you need to log in to the online bank. Go to “Settings” -> “Text message Services” -> “Cancel all text message services”.

Question 26

I have forgotten the text message names. What should I do?

Accepted Answer

Send KONTO (ACCOUNT) to 04800. You will then receive a text message with a balance on all your accounts with the text message name, and will see which names you have entered.

Question 27

How much does the text message service cost?

Accepted Answer

You pay NOK 2 per text message that you receive from the bank. The prices are compiled and charged to your account at the end of each month. Therefore you do not pay for using our text message services and notifications via your mobile phone subscription or mobile phone bill.

Payments and transfers via text message are free Hvite (White) card users. For children under 18, all text message services are free of charge.

Question 28

What can I be notified about?

Accepted Answer

You can activate the following notifications:

Balance over/below chosen limit
Insufficient funds in account
Salary, social security and pension into account
Money out of account
Use of cards
eFaktura (eInvoice) and Digipost
Messages received in the online bank inbox

Question 29

How can the notification service be set up?

Accepted Answer

You activate the notifications in the online bank under “Settings” and “Text message services and notifications”. In some cases, you can choose whether to receive the notification by text message or email.

Question 30

Do I have to pay to receive notifications?

Accepted Answer

The service is free for Intro customers. For other customers, it costs NOK 2 per received message.

Question 31

How do I cancel the notification service?

Accepted Answer

You can easily stop all notifications by sending STOP to 04800, or in the online bank under “Settings” and “Text message services and notifications”.

Text message services and notifications

Overview of services

Keyword for text message services

Text message Notifications

FAQ text message services

Questions and answers about notifications