Question 1

How long does it take to transfer money to another bank?

Accepted Answer

This depends on when the payment is made, and whether the payment goes between accounts at DNB or two different banks. The main rule is:

If you’ve registered your payment before 14:30, the money should be in the recipient’s account the same day
If you’ve paid after 14:30 the money will be in the account early the next working day (Monday to Friday)

With Instant payment in the mobile bank/mobile app, the payment will be made immediately.

Instant payments between DNB customers are always free – regardless of the amount.

An instant payment from a DNB account to other banks will be charged at a price of NOK 75 for amounts over NOK 5000 (payments between NOK 0-5000 are free of charge, from and including NOK 5001 the charge is applied).

Direct payments from customers under the age of 18 are without price (regardless of amount).

With Charge immediately in the online bank, you can transfer immediately between DNB accounts. Recipients at another bank will receive your money in their account the next day.

Question 2

When will my bills be deducted from the account?

Accepted Answer

The bank has the following updates for bill payments and transfers from accounts, every working day; approximately 00:05, 08:00, 10:00, 11:30, 13:00 and 14:30

Question 3

When can I expect to see a deposit in my account?

Accepted Answer

The bank has the following updates for deposits in accounts, every working day: approx. 06:15, 09:10, 11:45, 13:45 and the last update is 15:45.

Question 4

How can I get a bill paid immediately?

Accepted Answer

With Instant payment in the mobile bank/mobile app, the payment will be made immediately.

Payments between DNB customers are always free – regardless of the amount.

A direct payment from a DNB account to other banks will be charged at a price of NOK 75 for amounts over NOK 5000 (payments between NOK 0-5000 are free of charge, from and including NOK 5001 the charge is applied).

Direct payments from customers under the age of 18 are without price (regardless of amount).

With Charge immediately in the online bank, you can transfer immediately between DNB accounts. Recipients at another bank will receive your money in their account the next day.

Question 5

How do I change the amount limit for payments?

Accepted Answer

Log in to the online bank and choose "Settings" and "Change the amount limit" from the main menu. You can change the amount limit up to NOK 5,000,000. If you need a higher limit, you can send us a message from the mailbox in the online bank. You can also start a chat when you are logged in or call us on 915 04800.

For your information: all electronic payments via online bank, mobile bank, telegiro and SMS have, for security reasons, an amount limit. This amount limit applies to all payments in a calendar month. The limit applies to you as a customer, regardless of the number of accounts you have in your online bank.

Question 6

What is a standing order and how do I change it?

Accepted Answer

A standing order is a regular transfer between your own accounts, to another recipient at DNB or another bank.

You can change or stop a standing order in the online bank under “Everyday banking and loans” and “Standing orders”. Click on the gear to the right to change/stop the assignment.

Question 7

How to stop, change and activate payments?

Accepted Answer

All payments due can be found in the online bank under “Everyday banking and loans” and “Payment summary”.

You can stop and change a payment in the payment summary by reactivating or changing the details of a payment. Click on the gear symbol to the right of the payment to make changes.

If your payment is stopped, it is usually due to insufficient funds in the account at the time the payment is drawn from the account, or because the maximum amount of the AvtaleGiro agreement is lower than the amount due and must be increased in order to be charged to your account.

Question 8

Where can I find receipts for paid bills?

Accepted Answer

By clicking on the tab "Everyday banking and loans" and "Issued payments" you can see all payments that have been made. By clicking on the gear symbol to the right of a payment, you can see the details and print out a receipt.

Question 9

Contactless payment with a mobile or smartwatch

Accepted Answer

Contactless card payments have become the dominant payment method for Norwegian consumers in physical stores, and we understand that some people also want to use contactless payment on their mobile.

Today, we offer Google Pay for this, as well as Garmin Pay for payments with smartwatches.

We have not yet decided whether to offer Apple Pay, but are continually considering all relevant payment solutions.

Payments

Cash