Question 1

How do I cancel my Mastercard?

Accepted Answer

If you would like to cancel your Mastercard, you need to contact us by telephone or via chat.

Question 2

Can I create an eFaktura (eInvoice)?

Accepted Answer

Yes, select “Always eFaktura (eInvoice)” in the online bank. You will find it under “Everyday banking and loans” and “AvtaleGiro (Agreed, regular payments from your account to a specified recipient) and eFaktura (eInvoice)”.

Question 3

Can I get travel insurance with my Mastercard?

Accepted Answer

DNB Mastercard includes travel insurance when a minimum of 50% of the travel transport costs have been paid with the card. Transport costs apply to all forms of transport: plane, ferry, train, fuel costs, accommodation, rented cabin and more. The insurance covers the entire household or up to three co-travellers.

Question 4

What is meant by 45 days’ interest-free credit?

Accepted Answer

If you have chosen a due date of the 15th, you will receive a bill for everything you have spent on the card in the preceding month. The bill is produced around 15 days before it is due. If you use the card the day after the bill date, you will get 45 days’ interest-free credit. If you use the card the day before, you’ll get 15 days’ interest-free credit.

Question 5

How do I make additional payments to my Mastercard?

Accepted Answer

You can make additional payments to the Mastercard in the online bank under Everyday banking and loans and My loans and credit cards, and then Additional payments.

Question 6

How can I pay more than the minimum amount on my bill?

Accepted Answer

The minimum monthly amount is 3.5% of the outstanding balance, a minimum of NOK 200. If you would like to pay a larger amount, you change the amount yourself when you approve the invoice.

Question 7

Where will I find the terms and conditions?

Accepted Answer

Terms and conditions for Mastercard (PDF).

Question 8

Why does my invoice look different?

Accepted Answer

We have updated our invoices for credit cards and consumer loans to make it more transparent and easier for you to understand your invoice.
Among other things, you’ll now get a simpler summary of payments, transactions/uses and balances.
There is no change to the eFaktura itself and you can pay in directly to the account (without a CID) as before.

More information about what has been changed can be found here.

Question 9

How do I order an additional card on Mastercard?

Accepted Answer

If you want your cohabitant/spouse to be able to use your Mastercard, you can apply for this here:

Application for an additional Mastercard card

Download the form and fill out. Both must sign and then the form must be submitted. The return address is on the form.

Mastercard

Discount on charging

Discount at petrol stations